COVID-19 SAFETY PROCEDURES

Updated 17th August 2021

We will update this page as restrictions change. Please observe these guidelines when using our services.

We are operating as a contactless service for our customers during this time, to help minimise the risk of COVID-19 transmission by:

• All deliveries/collections must take place outside of your home or apartment building
• We request customers provide instructions on where to deliver/collect the boxes 
• Where possible and safe to do so, we ask customers to leave boxes outside ready for collection. 
• Alternatively, we ask customers to wear masks when bringing the boxes out for collection or to receive the boxes and to maintain a distance of at least 1.5 metres at all times

We ask our customers inform us if:

• Anyone in your home has been overseas recently or self-isolating
• Anyone in your home is ill with COVID-19 symptoms or waiting for test results
• If you are elderly, disabled or require assistance, please contact us ahead of delivery/collection to discuss options

What we are doing to keep our customers, staff and community safe:

• Thorough disinfection of boxes between hires
• Disinfecting our vehicles daily with sanitiser used between each delivery
• Strict hygiene practises in our workplaces
• Our staff work on their own 
• Masks are worn at all times
• Keeping our staff updated on DHHS guidelines and advice
• Instruct staff not to attend work if they are experiencing symptoms and get tested

Please call us on 98477919 or email hello@allpacked.com.au to discuss in further detail.